Shipping & Returns

Shipping Policy

At Serenity Beauty and Skincare, we aim to provide efficient and reliable shipping services to ensure you receive your products in a timely manner. Here's what you need to know about our shipping policy:

  1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.

  2. Shipping Methods: We offer a variety of shipping options to accommodate your needs.

  3. Shipping Costs: Shipping costs are calculated based on the delivery address, the shipping method selected. You can view the shipping charges at checkout before completing your purchase.

  4. Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.

  5. International Shipping: We offer worldwide shipping to most countries. However, please note that international shipping may incur additional customs duties, taxes, or fees, which are the responsibility of the recipient.

  6. Shipping Restrictions: Some products may be subject to shipping restrictions due to their size, weight, or ingredients. We will notify you if any restrictions apply to your order.

  7. Delivery Address: Please ensure that the shipping address provided is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders lost or misdelivered due to incorrect addresses provided by the customer.

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.

Return Policy

Your satisfaction is our priority at Serenity Beauty and Skincare. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind. Here are the details of our return policy:

  1. Eligibility: To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging. Returns must be initiated within 48 hours of the purchase date.

  2. Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for returns to ensure safe and prompt delivery.

  4. Refund: Once we receive and inspect the returned item, we will issue a refund to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed and reflected in your account.

  5. Exchanges: If you would like to exchange an item for a different product or variant, please follow the return process outlined above and place a new order for the desired item.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund as appropriate.